Avangard Client Portal
Privacy notice
This notice explains how Avangard Group uses information entered into the private club portal. For privacy questions or requests, contact sports@avangardgroup.co.uk.
Information used while planning
We use club contact details, team names, age groups, player and adult numbers, requested dates, programme selections, travel and accommodation preferences, and any dietary, accessibility or operational notes the club chooses to provide.
Why we use it
The information is used to prepare, review and administer the club's requested programme; check availability; produce an itemised quotation; coordinate selected services; keep an accurate record of the club's instructions; and communicate important proposal, payment and trip updates.
Traveller and children's information
Basic traveller details become available only after the club accepts an offer. The club must be authorised to provide information about its players, staff and accompanying travellers and should enter only information relevant to the confirmed trip. Access is limited to authorised users working on that club's programme.
Passport information
Passport details and passport images are not requested as a normal part of planning or roster entry. They remain unavailable unless a confirmed service genuinely requires specific passport information. If that happens, Avangard will explain what is needed and why before the request appears. Only the required information should be provided.
Who may receive information
Information may be shared with authorised Avangard personnel and, where necessary to arrange a selected service, the relevant clinic, accommodation, transport, activity or other delivery partner. We do not sell portal information or use it for third-party advertising.
Storage and retention
Portal information is protected by private club access and is kept only for as long as needed to manage the enquiry or booking, provide the selected services, resolve queries and meet applicable record-keeping obligations. Particularly sensitive documents are retained only while their confirmed operational purpose continues.
Essential portal technology
The portal uses an essential secure session cookie so an authorised portal user can remain signed in. Unsuccessful access attempts are temporarily limited to protect private workspaces. These controls are required for security and are not used for advertising.
Your choices and rights
Contact Avangard to ask for access to, correction of or deletion of personal information, to raise a concern, or to ask how information for a particular programme is being used. Some records may need to be retained where an active agreement or legal record-keeping duty applies.